Privacy Policy

Last updated: May 2026

Elva Health GmbH ("Elva Health", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

We operate the website elvahealth.ch and related services. Our registered address is Güterstrasse 223, 4053 Basel, Switzerland. You can reach us at contact@elvahealth.ch.

1. What data we collect

When you use our jaw and airway check, contact us, or purchase our products, we may collect the following information:

• First name and last name
• Email address
• Phone number (if provided voluntarily)
• Your responses to the jaw and airway check questionnaire
• Technical data: IP address, browser type, device type, pages visited, time spent on pages
• Payment information (processed securely by Stripe; we do not store card details)

2. Why we collect your data

We use your personal data for the following purposes:

• To send you your jaw check results and any follow-up recommendations
• To process your order and deliver your device
• To communicate with you about your assessment or purchase
• To send you updates and information about Elva Health, if you have opted in
• To improve our website and services using anonymised analytics data
• To comply with legal obligations

3. Legal basis for processing

We process your data on the following legal bases under the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR):

• Contract performance: processing necessary to deliver your results or fulfil your order
• Legitimate interests: improving our services and communicating with existing customers
• Consent: sending marketing emails, where you have opted in
• Legal obligation: where required by applicable law

4. Cookies and tracking

Our website uses the following tracking tools:

• Google Analytics 4 (GA4): anonymised usage data to understand how visitors use the site
• Microsoft Clarity: session recordings and heatmaps to improve user experience
• Meta Pixel: to measure the effectiveness of our advertising on Facebook and Instagram

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the site.

5. Who we share your data with

We do not sell your personal data. We may share it with trusted third parties only as necessary:

• Stripe: secure payment processing
• Google: analytics and advertising measurement
• Meta (Facebook): advertising measurement via Pixel
• Microsoft: session analytics via Clarity
• Email service providers: for sending your results and communications

All third-party providers are required to handle your data in accordance with applicable data protection law.

6. Data storage and transfer

Our services are hosted in Switzerland. If you access our site from the European Union or the United Kingdom, your data may be transferred to and processed in Switzerland, which the EU and UK recognise as providing an adequate level of data protection.

Some of our third-party providers (such as Google and Meta) may process data outside Switzerland and the EU. Where this occurs, we ensure appropriate safeguards are in place.

7. How long we keep your data

• Quiz responses and contact data: up to 3 years from last interaction, unless you request deletion earlier
• Purchase and order data: up to 10 years as required by Swiss accounting law
• Marketing consent: until you unsubscribe or withdraw consent

8. Your rights

Under Swiss and EU data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Withdraw consent at any time (without affecting the lawfulness of prior processing)
• Receive your data in a portable format
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local EU supervisory authority

To exercise any of these rights, contact us at contact@elvahealth.ch.

9. Marketing communications

If you opted in during the jaw check, we may send you updates and information about Elva Health by email. You can unsubscribe at any time by clicking the unsubscribe link in any email or by writing to us at contact@elvahealth.ch.

10. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

---